Thanks for shopping with us.
Please note that due to the custom and fragile nature of our items, many pieces are non-refundable and non-returnable. Please also read the item descriptions carefully - we carry many works from small artisans and the handmade origins often lend themselves to small imperfections which are an integral part of the collections herein.
- All sales are final. In the event you are not completely satisfied with your purchase, returns on items eligible for store credit are accepted only within 10 business days of the invoice date, and must be accompanied by a receipt.
- To be eligible for a refund, your item must be unused and in the same condition you received it.
- The credit is valid for one year from the date of issue. *All packaging must remain intact and must be documented for shipping insurance claims.
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- The buyer is responsible for return shipping costs. To initiate a return for any item that arrives damaged, please contact us hello@monkeyhome.com
- The following items are not eligible for return: Fine Art, Historical/vintage items, Soft goods (screens, pillows, throws, linens, napkins), Sales items. All merchandise is sold "as is". They accept returns, exchanges and cancellations on special orders.
HANDLING AND CARE
Now that you've selected some of our fine products for your own collection, take note of our recommendations for caring for your new items.
Most care descriptions are listed on the individual product pages, but if you have any questions, please feel free to reach out for more information.
Ceramics
Washing: Only some of our plates are dishwasher safe. If approved for dishwasher use, it is best to select wash cycles with moderate temperatures, between 110 and 130 degrees F, such as those used for glass or delicate dishes. Wash cycles with temperatures above 150 degrees F, such as the "pots and pans" cycle, should be avoided, as these high temperatures tend to corrode glazes and enamels. Phosphate-free dishwasher tablets are recommended as they are gentler.
Glassware
Most of our glassware is safe in residential dishwashers on a warm, gentle cycle with a mild detergent. Please be careful to review our recommendation for your specific glassware as each piece is unique. Hand wash large, highly decorated or fragile pieces. We recommend using dishwasher tablets.
We do not guarantee that our glass is microwave safe. Extreme changes in temperature, such as with very hot liquids, can cause glass to crack. Never put glass in a freezer. Glassware with handles is particularly vulnerable to cracking with rapid temperature changes.
Covered
Wash silver and stainless steel cutlery immediately after use by hand to avoid stains and possible pitting. Wash in warm, foaming water. Rinse well and dry immediately.
Dishwasher safe - some cutlery can be safely washed in the dishwasher, however hand washing is strongly recommended. If you choose to wash your cutlery in the dishwasher, carefully rinse any food residue from the cutlery; Foods containing sulfides can cause tarnishing and pitting. Avoid strong detergents that contain chlorides. Avoid lemon-scented detergents that contain acids that can damage silver. Use a rinse aid and/or a water softener. Do not spill dry detergent or silver as it may cause dark stains and pitting. Hand dry silver cutlery, especially knife blades, to avoid stains and pitting. Do not wash silver cutlery and stainless steel items at the same time as the combination can cause a nasty chemical reaction.
Bed sheets
Machine wash: Fine sheets should be separated from polyester fabrics, which can create pilling. Wash most sheets in warm water on a gentle cycle with a cold water rinse. Be careful to pre-treat any stains before washing. Use a neutral, biodegradable liquid detergent without alkalis, added bleach, bleaches or enzymes; we recommend "Arm & Hammer for Sensitive Skin".
Do not pour detergent directly on textiles; Add it to the water as the tub fills or dilute the detergent with water and then add linens.
Unless the sheets are dirty, use only half the recommended amount of detergent.